Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported...
Buyer
Limerick City and County Council_103432
Value
€420,692
Published
17 Aug 2026
Closes
Not provided
Procurement details
Source
TED (EU)
Region
IE051
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79511000
Telephone operator services
45232332
Ancillary works for telecommunications
45314000
Installation of telecommunications equipment
45314200
Installation of telephone lines
45314100
Installation of telephone exchanges
Lots
Lot LOT-0001 Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
€700,000
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, includ...
Delivery: IE051 · Ireland
Documents
Unlock document linkTED notice 568478-2026
17 Aug 2026
Award notice · Web page
Contains information from TED (Tenders Electronic Daily), © European Union, reused under CC BY 4.0.