Support
Get help with Tendex
We currently handle support directly by email. Paid pilot customers receive the support contact agreed during onboarding.
Product help
Questions about searches, notifications, pipeline, exports, competitors, or workspace settings.
Email supportBug reports
Include the page URL, expected behaviour, actual behaviour, steps to reproduce, and any screenshots.
Report a bugPrivacy requests
Signed-in users can export account data and submit rights requests from privacy settings.
Open privacy settingsResponse expectations
Availability or login issues are treated as urgent during UK business hours. General product questions are handled in the next working day where possible.
Security reports
Send vulnerability reports to security@tendex.ai. See the security page for reporting details.
Check current public availability on the Tendex status page.