TR5622 – Electric Ireland Customer Care Support Services
Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.
Buyer
Electricity Supply Board (ESB)
Value
€36,000,000
Published
18 Aug 2026
Closes
17 Sept 2026
Procurement details
Source
TED (EU)
Country
Ireland (IE)
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
79500000
Office-support services
79621000
Supply services of office personnel
Lots
Lot LOT-0001 Rapid Mobilisation and Migration Support
Value not provided
Lot 1 covers the provision of customer care support services focused on early mobilisation, migration activity and support during the transition to Electric Ireland’s new customer care operating model. The successful Service Provider(s) will be required to mobilise quickly, support customer-facing activity and provide scalable resources during the migration...
Delivery: IE061 · Ireland
Lot LOT-0002 Customer Care Capacity and Operating Model Build-Out
Value not provided
Lot 2 covers the provision of customer care support services to support ongoing customer care capacity, service continuity and the embedding and development of Electric Ireland’s new customer care operating model. The successful Service Provider(s) will be required to provide scalable customer-facing teams and support operational requirements as the model de...
Delivery: IE061 · Ireland
Documents
Unlock document linkTED notice 569926-2026
18 Aug 2026
Tender notice · Web page
Procurement documents
Not provided
Bidding documents
Contains information from TED (Tenders Electronic Daily), © European Union, reused under CC BY 4.0.