IT Desk, Asset Management and Ticketing System
West Lothian Council has awarded a contract to Softcat plc for the provision, implementation and support of the ALVAO IT Service Management (ITSM) and IT Asset Management (ITAM) solution. The solution will replace the Council's existing unsupported IT service desk and ticketing system and provide modern service management, asset management, self-service, workflow automation, reporting, project management and integration capabilities. The contract includes software licences, implementation services, configuration, d...
Buyer
West Lothian Council
Value
£164,092
Published
1 Oct 2026
Closes
Not provided
Procurement details
Source
Pcs
Region
UKM78
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48900000
Miscellaneous software package and computer systems
48517000
IT software package
72250000
System and support services
Lots
Lot 1 IT Desk, Asset Management and Ticketing System
£164,092
West Lothian Council has awarded a contract to Softcat plc for the provision, implementation and ongoing support of the ALVAO IT Service Management (ITSM) and IT Asset Management (ITAM) solution. The Council's existing IT service desk and ticketing system has reached end of vendor support and no longer receives security updates, patches or product enhancemen...
Delivery: UKM78
Documents
Unlock document linkIT Desk, Asset Management and Ticketing System
Not provided
West Lothian Council has awarded a contract to Softcat plc for the provision, implementation and support of the ALVAO IT Service Management (ITSM) and IT Asset Management (ITAM) solution. The solution will replace the Council's existing uns...
Award notice · Web page
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