Replacement of Corporate Telephony and Contact Centre Environment
Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support cust...
Buyer
Link Group
Value
£1,500,000
Published
6 Nov 2026
Closes
23 Nov 2026
Procurement details
Source
Pcs
Region
UKM75
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
64210000
Telephone and data transmission services
32500000
Telecommunications equipment and supplies
Lots
Lot 1 Replacement of Corporate Telephony and Contact Centre Environment
Value not provided
Link Group is seeking to appoint a suitably qualified and experienced supplier to provide, implement, migrate, configure and support a modern, secure, resilient and scalable corporate telephony and Contact Centre as a Service (CCaaS) solution. The procurement will deliver a group-wide, cloud-based platform supporting customer-facing and colleague-facing serv...
Delivery: UKM75
Documents
Unlock document linkReplacement of Corporate Telephony and Contact Centre Environment
Not provided
Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony,...
Contract notice · Web page
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