Customer Relationship Management (CRM) Solution
The National Library of Scotland (the Library) is procuring a service provider to implement a cloud hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.
Buyer
National Library of Scotland
Value
£245,000
Published
26 Mar 2026
Closes
28 Apr 2026
Procurement details
Source
Pcs
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72263000
Software implementation services
72266000
Software consultancy services
72262000
Software development services
72261000
Software support services
72260000
Software-related services
Lots
Lot 1 Customer Relationship Management (CRM) Solution
Value not provided
For the first phase of the Library’s wider CRM programme, the Library is in the process of procuring a service provider to implement a cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library. The first phase focuses on the establishment of secure and governed data flows between systems for the purp...
Delivery: UKM75
Documents
Unlock document linkCustomer Relationship Management (CRM) Solution
Not provided
The National Library of Scotland (the Library) is procuring a service provider to implement a cloud hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.
Contract notice · Web page
CRM Solution 2025.26.065 - Pricing Schedule
26 Mar 2026
Excel spreadsheet
CRM Solution 2025.26.065 - ITT Annex B (Appendix 1-4)
26 Mar 2026
Word document
CRM Solution 2025.26.065 - Invitation to Tender(ITT) Cover Letter
26 Mar 2026
CRM Solution 2025.26.065 - Conditions of Contract Model Form for Services
26 Mar 2026
CRM Solution 2025.26.065 - Requirements Specification
26 Mar 2026
CRM Solution 2025.26.065 - Request for Additional Information
26 Mar 2026
Word document
CRM Solution 2025.26.065 - Quality(Technical) Response Document
26 Mar 2026
Word document
Response to the questions dated 07/04/2026, 09:42am and 09:43 am
14 Apr 2026
Our responses to the questions received on 16/04/2026, 11:03am
17 Apr 2026
Contains public sector information licensed under the Open Government Licence v3.0.