Customer Experience Platform
South Lanarkshire Council are looking to notify the market of a potential future contract opportunity to deliver a Customer Experience (CX) Platform, incorporating Customer Relationship Management (CRM). The Council has undertaken a review of its customer experience and identified a potential need for a Customer Experience platform to help modernise and improve its offering. The review identified significant opportunities for improvement in customer contact channels, back-office processes, and data management. Impl...
Buyer
South Lanarkshire Council
Value
Not provided
Published
27 Feb 2026
Closes
1 Jul 2026
Procurement details
Source
Public Contracts Scotland
Region
UKM95
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342320
Customer-care services
72222300
Information technology services
48000000
Software package and information systems
72223000
Information technology requirements review services
30211300
Computer platforms
48445000
Customer Relation Management software package
72212445
Customer Relation Management software development services
79342300
Customer services
Lots
Lot 1 Customer Experience Platform
Value not provided
This PIN notice is being published to explore potential options for a Customer Experience (CX) Platform, incorporating CRM for South Lanarkshire Council. An overview of the requirement along with a pre market engagement questionnaire is included for suppliers to provide feedback on potential solutions. The responses to this Market Engagement Questionnaire wi...
Delivery: UKM95
Documents
Unlock document linkMarket Engagement Questionnaire - Customer Experience Platform
27 Feb 2026
Word document
Customer Experience Platform
Not provided
South Lanarkshire Council are looking to notify the market of a potential future contract opportunity to deliver a Customer Experience (CX) Platform, incorporating Customer Relationship Management (CRM). The Council has undertaken a review...
Planned procurement notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.