Awarded Contractocds-r6ebe6-0000810939
Multi Channel Contact Centre and Telephony Service
Provision of a multi channel cloud based contact centre platform and the telephony associated with the platform.
Buyer
Social Security Scotland
Value
£22,517,000
Published
2 Oct 2025
Closes
2 Oct 2025
Procurement details
Source
Pcs
Region
Scotland
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
64210000
Telephone and data transmission services
Lots
Lot 1 Multi Channel Contact Centre and Telephony Service
£22,517,000
Provision of a multi channel cloud based contact centre platform and the telephony associated with the platform.
Delivery: Scotland
Documents
Unlock document linkMulti Channel Contact Centre and Telephony Service
Not provided
Provision of a multi channel cloud based contact centre platform and the telephony associated with the platform.
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.