Provision of Telephony Services
Caledonia Housing Association Limited has awarded a direct call-off contract to Social Telecoms CIC under the Procurement for Housing (PfH) Framework for Lot 3 - Total Communications Solutions. The contract, for a period of three years with an optional two-year extension, aims to replace the current telephony system. The new solution will be a cloud-based telephony service to eliminate dependency on the current hosting arrangements and address issues with outdated technology and poor supplier performance.
Buyer
Caledonia Housing Association
Value
£216,238
Published
6 Aug 2025
Closes
6 Aug 2025
Procurement details
Source
Pcs
Region
Scotland
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
64215000
IP telephone services
64210000
Telephone and data transmission services
Lots
Lot 1 Provision of Telephony Services
£216,238
The contract covers the design, supply, implementation, and ongoing support of a cloud-based unified communications solution to replace Caledonia Housing Association’s legacy telephony infrastructure. Delivered by Social Telecoms CIC under the Zoom platform, the solution provides integrated voice and video communications, AI-enhanced call management, Zoom Ro...
Delivery: Scotland
Documents
Unlock document linkProvision of Telephony Services
Not provided
Caledonia Housing Association Limited has awarded a direct call-off contract to Social Telecoms CIC under the Procurement for Housing (PfH) Framework for Lot 3 - Total Communications Solutions. The contract, for a period of three years with...
Award notice · Web page
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