NP04524 Omni-Channel Customer Service Helpdesk (Phase 1)
The engagement of a delivery partner organisation to work with NSS to accelerate the delivery and increase the capacity and capability.
Buyer
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Value
£98,000
Published
27 Feb 2025
Closes
27 Feb 2025
Procurement details
Source
Pcs
Region
Scotland
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 NP04524 Omni-Channel Customer Service Helpdesk (Phase 1)
£98,000
Discovery Phase: Phase 1 Conduct a 5-week discovery phase to: - Review current as is position. Develop a clear understanding of current state and required changes for a future customer operating model. - Identify initial use cases across several NSS Directorates including potential scale of benefits - Identify common principles, processes and requirements th...
Delivery: Scotland
Documents
Unlock document linkNP04524 Omni-Channel Customer Service Helpdesk (Phase 1)
Not provided
The engagement of a delivery partner organisation to work with NSS to accelerate the delivery and increase the capacity and capability.
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.