Out of Hours Call Handling
Out of Hours Call Handling
Buyer
Hillcrest
Value
Not provided
Published
3 Jun 2024
Closes
3 Jul 2024
Procurement details
Source
Pcs
Region
Scotland
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
Lots
Lot 1 Out of Hours Call Handling
Value not provided
The Out of Hours Call Handling service will answer all incoming calls to the Hillcrest repairs line. This is expected to be between 8,000 and 10,000 calls per year. This is a front-line service and an important service for our customers. It is a condition of the contract that all calls are answered timeously. All callers will be greeted with a Hillcrest corp...
Delivery: Scotland
Documents
Unlock document linkBackground Information
2 May 2024
Word document
Out of Hours Call Handling
Not provided
Out of Hours Call Handling
Contract notice · Web page
Invitation to Tender
3 Jun 2024
Word document
Quality Questionnaire
3 Jun 2024
Word document
Specification
3 Jun 2024
Word document
Scoring Matrix
3 Jun 2024
Excel spreadsheet
Pricing Schedule
3 Jun 2024
Excel spreadsheet
Community Benefits Statement
3 Jun 2024
Word document
Calls
7 Jun 2024
Excel spreadsheet
Example Reporting
10 Jun 2024
Excel spreadsheet
T&Cs Template
26 Jun 2024
Word document
Out of Hours Call Handling
Not provided
Out of Hours Call Handling
Planned procurement notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.