Supporter response handling service
The contract is to provide response handling services for our members and donors.
Buyer
National Trust for Scotland
Value
Not provided
Published
22 Nov 2023
Closes
15 Dec 2023
Procurement details
Source
Pcs
Region
Scotland
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342320
Customer-care services
Lots
Lot 1 Supporter response handling service
Value not provided
The Trust is looking for a service provider to help us provide services to our members and donors. This includes processing memberships, dealing with emails and calls, payment processing and related services.
Delivery: United Kingdom
Documents
Unlock document linkSupporter response handling service
Not provided
The contract is to provide response handling services for our members and donors.
Contract notice · Web page
Supporter response handling service ITT
22 Nov 2023
Word document
Appendix 1 - DPIA Supplier Due Diligence Form
22 Nov 2023
Word document
Appendix 2 - Response Handling Draft Agreement
22 Nov 2023
Word document
Appendix 1 - DPIA Supplier Due Diligence Form
6 Dec 2023
Word document
Contains Q&A
13 Dec 2023
Word document
Contains case numbers for 2023 YTD.
13 Dec 2023
Excel spreadsheet
Contains details of calls for 2023 YTD.
13 Dec 2023
Excel spreadsheet
NTS guide for multi-factor authentication
13 Dec 2023
Contains public sector information licensed under the Open Government Licence v3.0.