ITT for HES User Experience Research Framework Agreement
Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.
Buyer
Energy Saving Trust
Value
£1,000,000
Published
26 Oct 2023
Closes
23 Nov 2023
Procurement details
Source
Pcs
Region
UKM75
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Recurring general user journey and user experience research: complete HES offerings
Value not provided
The purpose of this research is understanding the user journeys and user experience across customer advice journeys, websites and interactive tools in a recurring manner.
Delivery: UKM75
Lot 2 Concept testing: new advice channels, products, and services
Value not provided
The purpose of this research is to gain insight into consumer response to new ideas for digital products, which will be used to inform development decisions.
Delivery: UKM75
Lot 3 Recurring general usability and user experience research: existing interactive tools
Value not provided
The purpose of this research is to study specific interactive tools at various stages of development, with a focus on usability and user experience, and support them towards user-led design. This work is likely to be divided up by tool and may require separate methodology. There will likely be an ad-hoc consultancy element as iterations are developed.
Delivery: UKM75
Lot 4 General usability and user experience research: HES website
Value not provided
The purpose of this research is to evaluate the new HES website after it is Live (expected by 31 March 2024), document the new user journey, and understand the new user experience.
Delivery: UKM75
Lot 5 Recurring accessibility testing: interactive tools
Value not provided
The purpose of this research is to ensure that HES Interactive Tools are accessible to all users regardless of ability. This research should be done on a yearly basis and can potentially be included with Lot 2. Accessibility Testing may be required at all stages of development to ensure accessible design is considered from the outset of a project through to...
Delivery: UKM75
Lot 6 Persona development
Value not provided
HES marketing personas are a key tool in the delivery of our marketing activity, through targeting, messaging and channel selection. They provide a fictional, target audience member in order to represent a certain demographic. In doing so, they require to be updated regularly in order to maintain validity. Home Energy Scotland would typically require persona...
Delivery: UKM75
Documents
Unlock document linkITT for HES User Experience Research Framework Agreement
Not provided
Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.
Contract notice · Web page
ITT for HES User Experience Research Framework Agreement
26 Oct 2023
Word document
Terms and Conditions for HES User Experience Research Framework Agreement
26 Oct 2023
Word document
ITT for HES User Experience Research Framework Agreement
3 Nov 2023
Word document
Terms and Conditions for HES User Experience Research Framework Agreement
3 Nov 2023
Word document
Additional Information
17 Nov 2023
Word document
Additional Information
18 Nov 2023
Word document
ITT for HES User Experience Research Framework Agreement
18 Nov 2023
Word document
Additional Information 2
20 Nov 2023
Word document
Contains public sector information licensed under the Open Government Licence v3.0.