ScotRail Finance, Payroll and Customer Experience Services
ScotRail currently operates an out-sourced Shared Service Centre providing finance, payroll and customer service functions and is looking to engage the market and understand the capabilities of potential suppliers to provide these services in the future. This assessment will shape our strategy and tender documents for the future of our finance, payroll and customer service functions. ScotRail plan to go to the market to procure this in late 2023. Prospective suppliers who have the capacity and capability are asked...
Buyer
ScotRail Trains Ltd
Value
Not provided
Published
21 Aug 2023
Closes
21 Aug 2023
Procurement details
Source
Pcs
Region
Scotland
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79000000
Business services: law, marketing, consulting, recruitment, printing and security
79211000
Accounting services
79211120
Sales and purchases recording services
79211110
Payroll management services
79500000
Office-support services
79511000
Telephone operator services
79512000
Call centre
Lots
Lot 1 Finance Services
Value not provided
ScotRail are looking for a provider of Finance Services for accounts payable (c40,000 transactions per annum), accounts receivable (c2,000 transactions per annum), treasury, balance sheet reconciling and VAT returns. ScotRail currently have the following systems to support these services and will provide licence access. However, these systems may be subject...
Delivery: Scotland
Lot 2 Payroll Services
Value not provided
ScotRail are looking for a provider of Payroll Services for the processing of a payroll for c5,200 active employees on 4 weekly pay cycle. Associated administration tasks to be handled by the provider will include processing changes to employee Terms & Conditions as required, updating payroll records periodically to ensure accurate payment to employees, resp...
Delivery: Scotland
Lot 3 Customer Service Centre
Value not provided
ScotRail are looking for a provider (or providers) of managed customer contact centre services to handle our c350k annual customer contacts. This includes the provision of hardware, software, security and workflow management solutions. ScotRail are looking for service providers capable of: Customer Contact Centre - handling enquiries, complaints and refund r...
Delivery: Scotland
Documents
Unlock document linkScotRail Finance, Payroll and Customer Experience Services
Not provided
ScotRail currently operates an out-sourced Shared Service Centre providing finance, payroll and customer service functions and is looking to engage the market and understand the capabilities of potential suppliers to provide these services...
Planned procurement notice · Web page
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