How can technology help to quickly identify people in the most vulnerable situation and prioritise the support for them?

Not all energy consumers are equal. Some are more vulnerable than others and need extra and immediate help. In an audience where everyone is vulnerable, prioritisation is more difficult and that can have a huge impact for the consumer, potentially increasing the risk of harm or even be life threatening. These outcomes impact friends, families and our staff working with the consumer. Consumers don’t always clearly and succinctly outline their concerns or feelings, which can make detection and identification of prior...