CivTech 7 - Challenge 7.11 - How can technology support Citizens Advice advisors to quickly deliver the best possible outcome for their clients using data & collective expertise?

Citizens Advice Scotland is part of the Citizens Advice network – you may be familiar with Citizens Advice Bureaux, an essential service situated in many communities across Scotland. This Challenge will help CAB advisers offer high quality advice to as many people as possible, by providing a solution that will help them to record case information more easily and allow them to draw upon the experience of other advisers, through the wealth of data held within the network’s case management system. Also, by improving p...