Future model to evaluate the quality of the verification service customer experience
This research will support the Verification Standard work stream being taken forward by the Building Standards Futures Board as part of a wider review to improve the guidance and frameworks underpinning how building standards services are delivered.
Buyer
Scottish Government
Value
£20,000
Published
18 Nov 2020
Closes
10 Dec 2020
Procurement details
Source
Pcs
Region
UKM82
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot 1 Future model to evaluate the quality of the verification service customer experience
Value not provided
This work will identify and propose a preferred national customer survey model. This should use a standardised methodology to evaluate the quality of the verification service customer experience across all 32 local authority verifiers to evidence their performance against the Performance Framework for Verifiers (2017).
Delivery: United Kingdom
Documents
Unlock document linkFuture model to evaluate the quality of the verification service customer experience
Not provided
This research will support the Verification Standard work stream being taken forward by the Building Standards Futures Board as part of a wider review to improve the guidance and frameworks underpinning how building standards services are d...
Contract notice · Web page
Invitation to Tender Letter
18 Nov 2020
Word document
Schedule 1 - Instructions for Tenderers
18 Nov 2020
Word document
Schedule 2 - Specification
18 Nov 2020
Word document
Schedule 3 - Evaluation Criteria
18 Nov 2020
Word document
Schedule 4 - Quality Question
18 Nov 2020
Word document
Schedule 5 - Pricing schedule
18 Nov 2020
Word document
Schedule 6 - Purchase Order and Invoicing
18 Nov 2020
Word document
Schedule 7 - Terms and Conditions
18 Nov 2020
Schedule 8 - Form of Tender
18 Nov 2020
Word document
Schedule 9 - SGTC2 Services Schedule Part 1 (Data Protection)
18 Nov 2020
Contains public sector information licensed under the Open Government Licence v3.0.