Provision to deliver the Passenger Assist Booking Service on behalf of ScotRail

Our objective is to contract a third party supplier to deliver the Passenger Assist booking service on behalf of ScotRail. The Passenger Assist programme is targeted to a range of customer groups, including but not limited to, the following: - Wheelchair (and mobility scooter) users - Customers with any other mobility impairment - Customers with a visual impairment - Customers with a cognitive impairment - Invisible disabilities e.g. mental health issues - Elderly customers (general mobility or luggage assistance)...