Supply Design Build and maintenance of a Customer Services e-Platform
Midlothian is undergoing a massive population growth and, at the same time, resources within Midlothian Council are reducing. Midlothian Council cannot continue to support services in the same fashion as it does now - a radical change is required. Services must be redesigned and customer self-service and automation must play their part to deliver a first class experience for customers and produce gains in efficiency for Midlothian Council.
Buyer
Scotland Excel
Value
£787,000
Published
9 Oct 2019
Closes
11 Nov 2019
Procurement details
Source
Pcs
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Supply Design Build and maintenance of a Customer Services e-Platform
£787,000
Midlothian Council will work in partnership with a Strategic Partner, using an outcomes-based approach to implement a modern-day Customer Service Platform composed of all essential components linked together accordingly to create a sustainable foundation for customer self-service. Whilst it is recognised that the Strategic Partner may not necessarily be able...
Delivery: UKM73
Documents
Unlock document linkSupply Design Build and maintenance of a Customer Services e-Platform
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Midlothian is undergoing a massive population growth and, at the same time, resources within Midlothian Council are reducing. Midlothian Council cannot continue to support services in the same fashion as it does now - a radical change is re...
Contract notice · Web page
Supply Design Build and maintenance of a Customer Services e-Platform
Not provided
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.