Framework Agreement for Customer Experience Management System
East Renfrewshire Council (ERC) has ambitious plans to transform its Digital Customer Experience, modernising the end to end digital customer journey through the use of improved processes, systems and new technology. The scope of the project encompasses - Website Design - Website Content Management System - Customer Relationship Management/ Customer Experience Management System
Buyer
East Renfrewshire Council
Value
£1,000,000
Published
22 Jan 2019
Closes
22 Feb 2019
Procurement details
Source
Pcs
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72222300
Information technology services
48445000
Customer Relation Management software package
72212445
Customer Relation Management software development services
48783000
Content management software package
72212783
Content management software development services
48780000
System, storage and content management software package
72413000
World wide web (www) site design services
Lots
Lot 1 Framework Agreement for Customer Experience Management System
£1,000,000
East Renfrewshire Council are looking to establish a sole supplier framework agreement. The initial call off via the framework agreement will establish a contract for the following: Supply, build, implementation, testing, training and support & maintenance of an end to end Customer Experience Management System that replaces functionality of the current: -Web...
Delivery: UKM83
Documents
Unlock document linkFramework Agreement for Customer Experience Management System
Not provided
East Renfrewshire Council (ERC) has ambitious plans to transform its Digital Customer Experience, modernising the end to end digital customer journey through the use of improved processes, systems and new technology. The scope of the projec...
Contract notice · Web page
Framework Agreement for Customer Experience Management System
Not provided
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.