ITSM tool - University of Aberdeen
The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams, and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.
Buyer
University of Aberdeen
Value
Not provided
Published
7 Dec 2018
Closes
15 Jan 2019
Procurement details
Source
Pcs
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
72253000
Helpdesk and support services
Lots
Lot 1 ITSM tool - University of Aberdeen
Value not provided
The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams, and other support teams. The new tool is expected to enhance our current...
Delivery: Aberdeen City and Aberdeenshire
Documents
Unlock document linkITSM tool - University of Aberdeen
Not provided
The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ti...
Contract notice · Web page
ITSM tool - University of Aberdeen
Not provided
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.