Award of SSD Interim Service Desk Analysts x3
3 x Service Desk Analysts - based in Dundee.The Analysts will provide 1st Line IT support to service users on all Social Security supported infrastructure and software. Analysts will monitor, escalate and proactively review in scope service queues ensuring both response and fix SLA are maintained to agreed levels.In order to be successful in this role, it is essential that Analysts have a background in customer service, good telephony skills and are able to work in a high pressured environment. The technical aspect...
Buyer
Scottish Government
Value
£38,069
Published
12 Mar 2019
Closes
12 Mar 2019
Procurement details
Source
Pcs
Region
UKM82
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
No CPV codes are available for this public record.
Lots
Lot default Award of SSD Interim Service Desk Analysts x3
£38,069
3 x Service Desk Analysts - based in Dundee.The Analysts will provide 1st Line IT support to service users on all Social Security supported infrastructure and software. Analysts will monitor, escalate and proactively review in scope service queues ensuring both response and fix SLA are maintained to agreed levels.In order to be successful in this role, it is...
Documents
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