Provision of Platform Technology (REISSUE)
The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. It is expected that as each solution is built within the same technology, aspects of...
Buyer
North Ayrshire Council
Value
£2,200,000
Published
25 May 2018
Closes
29 Jun 2018
Procurement details
Source
Pcs
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72416000
Application service providers
Lots
Lot 1 Customer Requirements
Value not provided
The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategi...
Delivery: UKM93
Lot 2 ITSM Requirements
Value not provided
The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategi...
Delivery: UKM93
Lot 3 HR & Payroll Requirements
Value not provided
The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategi...
Delivery: UKM93
Documents
Unlock document linkProvision of Platform Technology (REISSUE)
Not provided
The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which,...
Contract notice · Web page
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