Unified Communications, Telephone Services and Contact Centre
DGHP seeks to appoint suppliers to replace its current telephone and contact centre with a new UC (including telephony) and contact centre solution.
Buyer
Dumfries & Galloway Housing Partnership Ltd.
Value
£320,000
Published
5 Feb 2018
Closes
8 Mar 2018
Procurement details
Source
Pcs
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48810000
Information systems
32524000
Telecommunications system
Lots
Lot 1 Unified Communications, Telephone Services and Contact Centre
£320,000
This project will deliver: - Implementation of SfB as the UC solution across the whole organisation; - Public telephone network (PSTN) breakout from SfB for incoming and outgoing telephone calls including calls to and from the contact centre; - Dialled minutes related to the PSTN calls; - Porting of DGHP’s existing landline telephone numbers to the Solution;...
Delivery: UKM92
Documents
Unlock document linkUnified Communications, Telephone Services and Contact Centre
Not provided
DGHP seeks to appoint suppliers to replace its current telephone and contact centre with a new UC (including telephony) and contact centre solution.
Contract notice · Web page
DGHP Telephone Response
7 Feb 2018
Word document
DGHP Telephone TSoR
7 Feb 2018
Word document
ESPD Telephony
7 Feb 2018
Word document
DGHP Telephone TSoR
14 Feb 2018
Unified Communications, Telephone Services and Contact Centre
Not provided
Award notice · Web page
Unified Communications, Telephone Services and Contact Centre
Not provided
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.