Management of citizens panel and associated research for Aberdeenshire council

73110000

Research services

79311300

Survey analysis services

79342310

Customer survey services

79311210

Telephone survey services

79342311

Customer satisfaction survey

79311100

Survey design services

79310000

Market research services

79311200

Survey conduction services

Undertake telephone satisfaction surveys of residents with regards to the provision of council services.

Delivery: Aberdeen City and Aberdeenshire

Undertake the following : 1. Satisfaction survey of all council tenants 2. Rent Consultation Survey 3. Satisfaction Survey of a sample set of council tenants 4. Regular (quarterly) surveys to specific groups of customers Agree scope, logistics, and develop the questionnaire, including appropriate profiling questions, which will include at least one on site m...

Delivery: Aberdeen City and Aberdeenshire

Arrange, manage and conduct focus groups on behalf of the council or CPP. Other ad-hoc research.

Delivery: Aberdeen City and Aberdeenshire

Manage a citizens panel of circa 1250 people for Aberdeenshire council. Monitor response rates and recruit new members as required. Provide input into survey questionnaires and timeframes etc. Prepae and Issue all documentation required. Collate responses and prepare and issue report to Aberdeenshire council.

Delivery: Aberdeen City and Aberdeenshire