IT Service Management Toolset Replacement
This procurement is for the delivery, implementation and ongoing maintenance and support of a Commercial Off the Shelf (“COTS”) ITSM Toolset solution that meets the needs of the Authority only. The solution will be provided as a Software as a Service (“SaaS”) cloud offering to replace the existing in-house developed ServicePoint system. A further competition was undertaken utilising the National Procurement Services (“NPS”) Framework for IT Products and Services – Lot 3 for Licensing and Subscriptions (NPS-ICT-0094...
Buyer
Digital Health & Care Wales
Value
Not provided
Published
26 May 2026
Closes
Not provided
Procurement details
Source
Sell2Wales
Region
United Kingdom
Procurement method
RESTRICTED
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72267000
Software maintenance and repair services
Lots
Lot default IT Service Management Toolset Replacement
Value not provided
This procurement is for the delivery, implementation and ongoing maintenance and support of a Commercial Off the Shelf (“COTS”) ITSM Toolset solution that meets the needs of the Authority only. The solution will be provided as a Software as a Service (“SaaS”) cloud offering to replace the existing in-house developed ServicePoint system. A further competition...
Documents
Unlock document linkIT Service Management Toolset Replacement
26 May 2026
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.