Mitel Software and Maintenance
This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting....
Buyer
Cardiff and Vale University Health Board
Value
£271,317
Published
5 Mar 2026
Closes
5 Mar 2026
Procurement details
Source
Sell2Wales
Region
United Kingdom
Procurement method
Limited
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
Lots
Lot 1 Mitel Software and Maintenance
£24,665
This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support...
Delivery: Cardiff and Vale of Glamorgan
Documents
Unlock document linkMitel Software and Maintenance
Not provided
This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an ons...
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.