Closed Tenderocds-kuma6s-160437

Taff Telecoms (Omnichannel) Tender

Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.Approx 200 users, 16 seat contact centre, 12 sitesNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=160437. (WA Ref:160437)

Buyer

Taff Housing Association

Value

Not provided

Published

19 Jan 2026

Closes

27 Feb 2026

Procurement details

Source

Sell2Wales

Region

Cardiff and Vale of Glamorgan

Procurement method

Open

Category

Services

Contract starts

Not provided

Contract ends

Not provided

CPV classifications

64215000

IP telephone services

Lots

Lot default Taff Telecoms (Omnichannel) Tender

Value not provided

Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.Approx 200 users, 16 seat contact centre, 12 sitesNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https:/...

Documents

Unlock document link

Requirements document

21 Jan 2026

PDF

Weighting for Scoring

3 Feb 2026

Word document

Contains public sector information licensed under the Open Government Licence v3.0.