Research Project for Mapping User Journey's on behalf of Adnodd

Caerphilly County Borough Council are seeking tender bids on behalf of Adnodd for a near term study into mapping user journeys when searching for and using educational resources.The purpose of this study is to assess how users access and utilise resources, both on the HWB platform and through other sources. The study aims to closely examine user expectations, identify what is currently working well, highlight any challenges they face, and uncover gaps they encounter while designing, implementing and / or experienci...