Invitation to tender for the provision of IT support services

The Public Services Ombudsman for Wales is seeking to appoint an IT support provider that will be responsible for:• Ensuring that the IT systems and IT devices authorised availability target 99%, of which no more than 48 hours downtime will occur in any single continuous period (excluding planned outages), to connect to PSOW are correctly configured to operate effectively, and to proactively manage the PSOW IT infrastructure to minimise downtime and to meet the overall target.• Providing 2nd and 3rd line IT Support...