Telecare Alarm Service Business Continuity Support Including Call Handling Provision (Disaster Recov

Caerphilly County Borough Council (CCBC) are seeking expressions of interest from alarm monitoring receiving centres (ARCs) with a SaaS based digital UMO platform for the delivery of an alarm monitoring service if a service disruption prevents the councils in-house ARC team from being able to answer calls.CCBC’s Telecare Call Handling Service (known as Caerphilly Careline) has systems in place to reduce the likelihood of an event causing a disruption to the service, however, the service has needed to use its existi...