Provision for a customer relationship management (CRM) system
Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information is contained within the procurement documents
Buyer
Chief Executive’s Service
Value
£380,000
Published
1 Nov 2022
Closes
2 Dec 2022
Procurement details
Source
Sell2Wales
Region
Gwent Valleys
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
48000000
Software package and information systems
72212445
Customer Relation Management software development services
48445000
Customer Relation Management software package
48781000
System management software package
48782000
Storage management software package
48783000
Content management software package
Lots
Lot 1 Provision for a customer relationship management (CRM) system
Value not provided
The TCBC Customer Services team consist of 27 people who handle approximately 200,000 contacts via phone, face to face, email and social media per annum. The team work remotely as well as from offices in Pontypool, Blaenavon and Cwmbran. The current CRM is used to record all requests for service, these are passed to the service departments via the system or...
Delivery: Gwent Valleys
Documents
Unlock document linkProvision for a customer relationship management (CRM) system
Not provided
Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information...
Contract notice · Web page
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