Telephony & Call Centre Service

The Ombudsman is inviting tenders for the provision of Telephony and call centre services tailored to the needs of the office.The focus of the service will be to provide a telephony service that:• is easy to navigate for PSOW service users who call us via our telephone lines to enable them to be connected to the relevant PSOW member of staff in a timely manner.• is of good audio quality and is reliable and stable regarding connection.• enables PSOW staff to answer calls via a PC softphone system irrespective of whe...