Childcare Offer Wales Telephony Solution
The Childcare Offer for Wales is a digital service developed by the Welsh Government to provide childcare funding. Welsh Local Authorities (WLA) will be providing first line support to the service.A telephony solution is required to channel calls from a single contact number to the relevant WLA. Interactive Voice Response (IVR) is required to navigate the call menu, due to the number of options available (44 options, 22 LA’s in both English and Welsh).The contract will be for a support partner to implement and prov...
Buyer
Welsh Government
Value
£215,000
Published
26 Aug 2022
Closes
26 Aug 2022
Procurement details
Source
Sell2Wales
Region
United Kingdom
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
No CPV codes are available for this public record.
Lots
Lot default Childcare Offer Wales Telephony Solution
£215,000
The Childcare Offer for Wales is a digital service developed by the Welsh Government to provide childcare funding. Welsh Local Authorities (WLA) will be providing first line support to the service.A telephony solution is required to channel calls from a single contact number to the relevant WLA. Interactive Voice Response (IVR) is required to navigate the ca...
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.