Customer Journey Mapping
With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation. Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3. T
Buyer
Natural Resources Wales
Value
Not provided
Published
2 May 2023
Closes
2 May 2023
Procurement details
Source
Sell2Wales
Region
Cardiff and Vale of Glamorgan
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79212110
Corporate governance rating services
79342310
Customer survey services
Lots
Lot 1 Customer Journey Mapping
Value not provided
Since its creation in 2013, NRW has never measured the holistic customer experience. Historically, any mapping activity has been conducted with an internal view and by internal staff. With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through det...
Delivery: Wales
Documents
Unlock document linkCustomer Journey Mapping
Not provided
With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and...
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.