Delay Repay Administration and Claims Processing Services

South Western Railway Limited ("SWR") intends to enter into the contract with First Customer Contact Limited following a Direct Award. The direct award follows publication of a transparency Notice under section 44 of the Procurement ACT 2023. The services comprise the receipt, validation, assessment and processing of Delay Repay claims submitted by passengers, together with associated customer contact to support appeals, payment administration, management information reporting, systems support and related operation...