CRM Licensing and Professional Services 2026

The ongoing supply of Customer Relationship Management (CRM) licenses and associated professional services and consultancy services needed to support Riverside's ongoing digital transformation programme. Negotiations with Salesforce are ongoing. Options range from a £2.5m contract for 12 months to allow Riverside to refine the approach during 2027/28, through to a 3 year contract ranging from c£8m to c£10m, dependent on Riverside's yet to be finalised change portfolio.