Lost Property

London North Eastern Railway (LNER) is exploring opportunities to transform its Lost Property service through the introduction of an innovative, customer-focused and digitally enabled operating model. LNER is seeking to develop an integrated, end-to-end Lost Property service that improves the experience for customers, reduces administrative activity for frontline colleagues and supports the efficient management and repatriation of lost items. Our proposed procurement approach comprises two complementary lots: • Lot...