Customer Engagement and Relationship Management

DFT Operator Limited (DFTO) is undertaking preliminary market engagement to help inform the procurement strategy, contract scope and specification for a Customer Engagement and Relationship Management (CERM) Solution that will provide the shared capability needed to deliver a consistent, coordinated and personalised customer experience across GBR. Emerging Scope The proposed CERM solution encompasses the following key capability areas: 1. Customer Engagement & Marketing Communications Design, manage and deliver coo...