Information Technology Service Management (ITSM) Tool
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.
Buyer
Health Education and Improvement Wales (HEIW)
Value
£231,640
Published
29 Sept 2026
Closes
Not provided
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72416000
Application service providers
Lots
Lot 1 Information Technology Service Management (ITSM) Tool
£231,640
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integ...
Delivery: Wales
Documents
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