COV - Contact Support Centre
Provision of a contact centre management solution to support the delivery of efficient and high-quality customer services across the Council.
Buyer
Coventry City Council
Value
£1,911,320
Published
14 Sept 2026
Closes
Not provided
Procurement details
Source
Find a Tender
Region
Coventry
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
COV - Contact Support Centre
Lot 1
£1,911,320
This contract is for the provision, implementation, support and maintenance of a cloud-based contact centre management solution. The solution supports Council departments in providing high-quality customer services.
Delivery: Coventry
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