Debt Collection
The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and se...
Buyer
United Utilities Water Limited
Value
£14,160,648
Published
9 Sept 2026
Closes
29 Dec 2026
Procurement details
Source
Find a Tender
Region
Warrington
Procurement method
Open
Category
Services
Contract starts
1 Oct 2027
Contract ends
30 Sept 2030
CPV classifications
79940000
Collection agency services
Lots
Lot LOT-0001 Lot 1 - Live, vulnerable & leaver FA
£14,160,648
Live, vulnerable & leaver FA The scope of this service will be for the supply of live, vulnerable and leaver FA services Activities: - Live debt 1st placement -Live debt 2nd placement -Leaver FA debt 1st placement -Leaver FA debt 2nd placement -Live debt early collection -Vulnerable Customer
Lot LOT-0002 Lot 2 - BPO Outbound service (1)
£5,481,359
BPO Outbound service The scope of this service will be to Provide a White Label service to UU. The supplier should provide UU with expert outbound dialling collection activities.
Lot LOT-0003 Lot 3 - Trace & collection final debt (1)
£2,959,324
Trace & collection final debt The scope of this service will be for the supply of Trace and collection final debt services Activities: -Leaver debt NFA 1st placement -Leaver debt NFA 2nd placement -Leaver debt NFA 3rd placement -Low value leaver
Lot LOT-0004 Lot 4 - Tertiary & Reconnect (1)
£20,553,617
Tertiary & Reconnect The scope of this service will be for the supply of Tertiary and reconnect services -Live debt 3rd placement (Tertiary doorstep visits) -Live debt for affordability reconnect visits
Delivery: UKD · United Kingdom
Lot LOT-0005 Lot 5 – Probate services/deceased (1)
£399,316
Probate services/Deceased The scope of this service will be for the supply of probate services/deceased -Specialist probate recovery services
Documents
Unlock document linkTender notice on Find a Tender
9 Sept 2026
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Tender notice on Find a Tender
11 Sept 2026
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.