Debt Collection
The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and se...
Buyer
United Utilities Water Limited
Value
£43,554,267
Published
9 Sept 2026
Closes
29 Dec 2026
Procurement details
Source
Find a Tender
Region
Warrington
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79940000
Collection agency services
Lots
Lot 1 - Live, vulnerable & leaver FA
Lot LOT-0001
£14,160,648
Live, vulnerable & leaver FA The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducin...
Lot 2 - BPO Outbound service (1)
Lot LOT-0002
£5,481,359
BPO Outbound service The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) de...
Lot 3 - Trace & collection final debt (1)
Lot LOT-0003
£2,959,324
Trace & collection final debt The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Dom...
Lot 4 - Tertiary & Reconnect (1)
Lot LOT-0004
£20,553,617
Tertiary & Reconnect The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) de...
Delivery: UKD · United Kingdom
Lot 5 – Probate services/deceased (1)
Lot LOT-0005
£399,316
Probate services/Deceased The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domesti...
Document metadata
Tender notice on Find a Tender
Tender notice on Find a Tender
tenderNotice · UK4 · text/html
9 Sept 2026
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