Emergency Communications Operation
Cloud-based voice, contact centre and recording capability aligned to the Force's strategic direction.
Buyer
The Police and Crime Commissioner for Leicestershire
Value
£2,600,000
Published
12 Aug 2026
Closes
Not provided
Procurement details
Source
Find a Tender
Region
Leicestershire CC and Rutland
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
51300000
Installation services of communications equipment
Lots
Emergency Communications Operation
Lot 1
£2,600,000
The solution delivers a cloud-based voice, contact centre and recording capability aligned to the Force's strategic direction. It reduces reliance on ageing infrastructure, improves resilience, supports future requirements (including ESN and ICCS), and avoids further short-term expenditure on legacy systems.
Delivery: Leicestershire, Rutland and Northamptonshire
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