Contact Centre Scripting and Diagnostics
GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
Buyer
GREENSQUAREACCORD LIMITED
Value
£90,435
Published
6 Aug 2026
Closes
Not provided
Procurement details
Source
Find a Tender
Region
Birmingham
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72263000
Software implementation services
Lots
Contact Centre Scripting and Diagnostics
Lot 1
£90,435
This service will deliver a structured scripting and diagnostics platform designed to transform contact centre operations from a reactive call-handling model into a proactive, resolution-focused service. The solution will support improved first-contact resolution, consistent customer interactions, streamlined workflows, and enhanced operational insight. The...
Delivery: North East (England), North West (England), Yorkshire And The Humber, East Midlands (England), West Midlands (England), East Of England
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