Debt Collection Services
Debt Collection Services – Scope of Requirements Summary Anglian Water is seeking to appoint multiple Debt Collection Agencies (DCAs) under a framework of up to eight years to recover household and related residential debt. The framework is based on a commission-led model, supplemented by fixed-price value-add services such as affordability referrals, customer vulnerability support, tracing, deceased account identification and bankruptcy notifications. Suppliers will be expected to deliver strong collection perform...
Buyer
Anglian Water Services
Value
£13,500,000
Published
31 Jul 2026
Closes
Not provided
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
29 Jul 2027
Contract ends
28 Jul 2031
CPV classifications
79940000
Collection agency services
Lots
Lot LOT-0001 LOT 1 - 1st & 2nd Standard Collect placements
£13,500,000
1st & 2nd Standard Collect placements Collection of standard residential debt for live and vacated customers where a forwarding address is known. Covers first and second placement accounts, with optional field visit activity for debts ≥£150. Focus on early-stage collections, digital engagement and debt segmentation. Please see the Bidder Guidance Document fo...
Delivery: UK · United Kingdom
Lot LOT-0002 LOT 2 – 1st & 2nd Collection Placement for Financially Vulnerable Customers
£13,500,000
LOT 2 – 1st & 2nd Collection Placement for Financially Vulnerable Customers Collection of debt from financially vulnerable customers across first and second placements. Includes live and vacated accounts and requires a tailored approach focused on affordability support, customer vulnerability and positive customer outcomes. Optional field visit activity may...
Delivery: UK · United Kingdom
Lot LOT-0003 LOT 3 – 3rd Collection Placement
£13,500,000
LOT 3 – 3rd Collection Placement Third-placement debt collection for live and vacated customers where previous collection activity has been unsuccessful. Mandatory field visit capability is required, supported by specialist doorstep collection strategies and associated health and safety requirements. Please see the Bidder Guidance Document for further detail...
Delivery: UK · United Kingdom
Lot LOT-0004 LOT 4 – 1st & 2nd Collect Court Account Placements
£13,500,000
LOT 4 – 1st & 2nd Collect Court Account Placements Collection of residential debt where Anglian Water has obtained a court judgment and may have completed enforcement activity. Requires specialist court debt recovery and customer engagement strategies. Please see the Bidder Guidance Document for further detail.
Delivery: UK · United Kingdom
Lot LOT-0005 LOT 5 – 1st, 2nd & 3rd Trace & Collect Standard Placements
£13,500,000
LOT 5 – 1st, 2nd & 3rd Trace & Collect Standard Placements Trace and collect services for gone-away customers where no forwarding address is held. Suppliers are required to locate customers and undertake debt recovery activity across first, second and third placements. Please see the Bidder Guidance Document for further detail.
Delivery: UK · United Kingdom
Lot LOT-0006 LOT 6 – 1st, 2nd & 3rd Trace & Collect Court Placements
£13,500,000
LOT 6 – 1st, 2nd & 3rd Trace & Collect Court Placements Trace and collect services for gone-away customers subject to a court judgment. Combines customer tracing with specialist recovery of court-related debt across first, second and third placements. Please see the Bidder Guidance Document for further detail.
Delivery: UK · United Kingdom
Documents
Unlock document linkTender notice on Find a Tender
31 Jul 2026
Tender notice on Find a Tender
Tender notice · UK4 · Web page
Contains public sector information licensed under the Open Government Licence v3.0.