NICE WFM Cloud Solution Migration
YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9%...
Buyer
Yorkshire Ambulance Service NHS Trust
Value
Not provided
Published
28 Jul 2026
Closes
Not provided
Procurement details
Source
Find a Tender
Region
Wakefield
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72268000
Software supply services
72261000
Software support services
Lots
Lot 1 NICE WFM Cloud Solution Migration
Value not provided
YAS currently operates an on-premises NICE Workforce Management platform delivered through SVL Business Solutions. The existing platform is embedded within operational workforce planning processes across EOC, NHS 111 and PTS services.<br/><br/>Supplier support for the existing on-premises solution is due to end in December 2026, after which the platform will...
Delivery: Wakefield
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