NICE WFM Cloud Solution Migration
YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9%...
Buyer
Yorkshire Ambulance Service NHS Trust
Value
Not provided
Published
28 Jul 2026
Closes
Not provided
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72268000
Software supply services
72261000
Software support services
Lots
NICE WFM Cloud Solution Migration
Lot 1
Value not provided
YAS currently operates an on-premises NICE Workforce Management platform delivered through SVL Business Solutions. The existing platform is embedded within operational workforce planning processes across EOC, NHS 111 and PTS services.<br/><br/>Supplier support for the existing on-premises solution is due to end in December 2026, after which the platform will...
Delivery: Wakefield
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