Recovery of written-off Penalty Charge Notices

The Council requires a specialist debt recovery service for written-off or aged Penalty Charge Notice cases that have been returned by Enforcement Agents as uncollectable under the statutory PCN enforcement process. The Provider will be assigned aged PCN debt cases, typically over 365 days old, where standard enforcement is no longer viable. The Provider will review referred cases, investigate individual debtor circumstances, generate a propensity-to-pay score for each case, and use this information to determine wh...