Extension of Road User Charging Enforcement Operations Services (EOps)

This Contract Award Notice is issued in accordance with the Procurement Act 2023 to notify the market of the award decision and to formally commence the standstill period for the provision of Enforcement Operations (EOps) services supporting Road User Charging (RUC). The EOps contract provides: - processing Penalty Charge Notices; - multi-channel customer interactions; and - regulatory compliance and interfaces with business operations systems and other RUC systems. The services operate within TfL's live RUC enviro...