NPTC - Unified Communications

At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution. The C...