Service Quality Standards - Lot 1 and Lot 2
Lot 1 - Service Quality Standards - Provision of Auditors and Management Lot 2 - Service Quality Standards - Provision of an Application and Asset Management. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-System-quality-assurance-assessment-and-review-services./94R4D7UW4B To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/94R4D7UW4B
Buyer
SE TRAINS LIMITED
Value
£1,032,000
Published
13 May 2026
Closes
29 Jul 2026
Procurement details
Source
Find a Tender
Region
Lewisham and Southwark
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72225000
System quality assurance assessment and review services
Lots
Lot Lot 1 Service Quality Standards - People
£912,000
Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to lo...
Delivery: UKJ4 · United Kingdom
Lot Lot 2 Lot 2 - Service Quality Standards - Application
£120,000
Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET...
Delivery: UKJ4 · United Kingdom
Documents
Unlock document linkTender notice on Find a Tender
13 May 2026
Tender notice on Find a Tender
Tender notice · UK4 · Web page
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